LEARN TO THINK LIKE A HELP DESK TECHNICIAN.
HELP DESK: LEVEL ONE is a free educational troubleshooting game from Wired Jackal Studios that puts learners behind the desk of a late-1990s corporate IT support department.
Users don't always know how to describe what's wrong.
Your job is to figure it out.
Players work through 24 interactive support tickets by investigating symptoms, gathering evidence, diagnosing problems, selecting safe solutions or appropriate escalation paths, verifying the result, and documenting the completed work.
TROUBLESHOOTING — NOT TRIVIA
HELP DESK: LEVEL ONE is designed around the troubleshooting process rather than memorizing technical facts.
Students practice how to:
• Interpret imperfect user reports
• Identify useful symptoms and evidence
• Investigate problems logically
• Eliminate unlikely causes
• Avoid unnecessary or unsafe actions
• Choose appropriate Level One solutions
• Recognize when a problem should be escalated
• Verify that a solution worked
• Document completed support work accurately
WHAT'S INCLUDED
• 24 handcrafted support tickets
• 4 progressive training queues
• Hardware troubleshooting
• Operating system and software problems
• Connectivity and peripheral issues
• Security and escalation scenarios
• Performance scoring
• Replayable tickets and best-score tracking
• Keyboard and mouse support
• No time limits
BUILT FOR EDUCATION
HELP DESK: LEVEL ONE can be used by individual learners as well as schools, community colleges, workforce-development programs, correctional education programs, libraries, computer labs, and other educational organizations.
The goal isn't simply to find the right answer.
The goal is to develop a repeatable troubleshooting process: investigate, diagnose, resolve, verify, and document.
100% FREE
HELP DESK: LEVEL ONE is provided free by Wired Jackal Studios.
No subscription.
No account.
No advertisements.
No telemetry.
No Internet connection required during play.
The game runs locally on Windows and is designed to work in offline classroom environments.
DOWNLOAD HELP DESK: LEVEL ONE
Download the latest Windows version free from the official Wired Jackal Studios itch.io page:
https://wiredjackalstudios.itch.io/help-desk-level-one
Developed by Wired Jackal Studios.
Games Built With Teeth.
